SHIPPING POLICY

WHERE WE DELIVER

We deliver nationwide across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, and all other locations serviced by our courier partners.

We do not currently ship internationally.

DELIVERY CHARGES

- Orders below Rs 3,499 — flat delivery charged
- Orders of Rs 3,499 and above — free delivery

Charges are calculated and displayed at checkout before you confirm payment. Remote and hard-to-reach areas may carry an additional courier surcharge, which will be shown at checkout or confirmed with you before dispatch.

PROCESSING AND DELIVERY TIMES

Orders are processed within 1 to 2 working days of confirmation. Orders confirmed on WhatsApp after checkout are prioritised and dispatched fastest.

- Karachi — 1 to 2 working days
- Lahore, Islamabad, Rawalpindi — 2 to 3 working days
- Other major cities — 2 to 4 working days
- Small towns and remote areas — 3 to 5 working days

Working days exclude Sundays and public holidays. Delivery times are estimates provided by our courier partners, not guarantees.

DELAYS OUTSIDE OUR CONTROL

We are not liable for delays caused by courier backlogs, weather, strikes, protests, road closures, security situations, public holidays, or peak-season volume such as Eid and major sale events. We will keep you informed and follow up with the courier on your behalf.

ORDER TRACKING

Once dispatched, we send your tracking number by SMS or WhatsApp. You can track your parcel on the courier's website or contact us for a status update.

DELIVERY ATTEMPTS AND ADDRESS ACCURACY

Please provide a complete, accurate address and a mobile number that stays reachable. Couriers typically make [NUMBER] delivery attempts before returning a parcel to us.

If a parcel is returned because the address was incomplete, the number was unreachable, or delivery was refused:

- We will contact you to arrange redelivery
- Redelivery charges are payable by the customer
- If we cannot reach you within 7 days, the order will be cancelled and refunded under our Refund Policy

OPEN PARCEL FACILITY

We offer an open-parcel facility so you can inspect your items before paying the rider. Please check the parcel in front of the rider — this is the simplest way to resolve any issue immediately.

LOST OR MISSING PARCELS

If your tracking shows delivered but you have not received the parcel, contact us within 48 hours. We will open an investigation with the courier, which typically takes 5 to 7 working days. Confirmed lost parcels are replaced or fully refunded.

RISK AND OWNERSHIP

Risk in the goods passes to you on delivery, or on the courier's confirmed delivery to the address you supplied.