RETURN & EXCHANGE POLICY

At Zainab Market, we want you to be happy with what you receive. If something isn't right, here's how it works.

RETURN & EXCHANGE WINDOW

You may request a return or exchange within 7 days of receiving your order. Requests made after 7 days cannot be accepted.

To start a request, contact us on WhatsApp at [WHATSAPP NUMBER] or email [EMAIL] with:

- Your order number
- The item(s) concerned
- A clear photo of the item and its packaging
- Your reason for the return or exchange

CONDITIONS FOR A VALID RETURN

The item must be:

- Unused, unwashed, and unworn
- In its original condition with all tags attached
- Returned in its original packaging
- Free from stains, odours (including perfume and smoke), and any signs of wear

We reserve the right to refuse any return that does not meet these conditions. Items returned in unsellable condition will be sent back to the customer at the customer's cost.

ITEMS THAT CANNOT BE RETURNED OR EXCHANGED

- Items marked Final Sale or Clearance
- Custom, personalised, printed, or embroidered items made to your specification
- Bulk and corporate orders
- Innerwear, socks, and any item where the hygiene seal has been broken
- Items damaged through customer misuse, incorrect washing, or normal wear
- Free gifts and promotional items

EXCHANGES

Exchanges are subject to stock availability. If your requested size or colour is unavailable, we will offer you an alternative item of equal value, store credit, or a refund under our Refund Policy.

You may exchange an item once per order.

WRONG, DAMAGED, OR DEFECTIVE ITEMS

If you receive an item that is wrong, damaged, or defective, contact us within 48 hours of delivery with photographs. We will arrange a free replacement or a full refund at no cost to you, and no deduction of any kind will be applied. Return shipping in these cases is paid by Zainab Market.

Please inspect your parcel at the time of delivery using our open-parcel facility. This is the fastest way to identify a problem.

RETURN SHIPPING COST

- Wrong item sent — paid by Zainab Market
- Damaged or defective item — paid by Zainab Market
- Size exchange — paid by the customer
- Change of mind — paid by the customer

HOW TO SEND THE ITEM BACK

Once your request is approved, we will confirm the return address and, where applicable, . Do not ship any item back before receiving written approval from us — unapproved returns cannot be processed or traced.