REFUND POLICY
WHEN REFUNDS ARE ISSUED
A refund may be issued where:
- You received a wrong, damaged, or defective item and a replacement is not available
- Your order was cancelled before dispatch
- An item you ordered is out of stock and cannot be supplied
- An approved return meets the conditions set out in our Return & Exchange Policy
DEDUCTIONS APPLIED TO REFUNDS
A 4% deduction is applied to refunds arising from customer-initiated returns and cancellations — that is, change of mind, size exchanges converted to refunds, and orders cancelled after payment has been processed. This covers non-recoverable payment processing and transaction charges incurred on the original order.
No deduction is applied where the fault is ours. If you received a wrong, damaged, or defective item, or we were unable to fulfil your order, you receive 100% of the amount paid.
Original delivery charges are non-refundable except where the fault is ours.
REFUND METHOD AND TIMELINE
Refunds are issued to the original payment method:
- Card or online payment — refunded to the same card or account within 7 to 14 working days
- Bank transfer — refunded to your nominated bank account within 5 to 10 working days
- Cash on Delivery — refunded by bank transfer, Easypaisa, or JazzCash within 5 to 10 working days
For Cash on Delivery orders, you will need to provide your account title and number so we can process the transfer. Please ensure these details are correct — we are not responsible for funds sent to an incorrectly supplied account.
Timelines begin from the date we receive and inspect the returned item, not from the date you posted it. Bank and payment processor timelines are outside our control.
STORE CREDIT
You may choose store credit instead of a cash refund. Store credit is issued at full value with no deduction, and is valid for 12 months from the date of issue.
ORDER CANCELLATIONS
- Before dispatch: cancel free of charge. Any amount paid is refunded in full.
- After dispatch: the order cannot be cancelled. You may refuse the parcel at delivery, but repeated refusals may result in Cash on Delivery being disabled for your number.
- Failed COD delivery: where a customer places a Cash on Delivery order and then refuses or fails to receive it, we reserve the right to require advance payment on future orders.
LATE OR MISSING REFUNDS
If you have not received an approved refund within the stated timeline, first check with your bank or payment provider, as processing delays are common. If it still hasn't arrived, contact us with your order number.