PRIVACY POLICY
Zainab Market ("we", "us", "our") operates zainabmarket.com. This policy explains what personal information we collect, why we collect it, and what we do with it.
By using our website or placing an order, you consent to the practices described here.
INFORMATION WE COLLECT
Information you give us:
- Name, delivery address, email address, mobile number
- Order details and purchase history
- Payment information (processed by our payment providers — see below)
- Messages you send us via WhatsApp, email, our contact form, or social media
- Marketing preferences and newsletter subscriptions
Information collected automatically:
- IP address, browser type, device type, operating system
- Pages visited, time spent, referring website
- Cookies and similar tracking technologies
PAYMENT INFORMATION
We do not store your full card details. Payments are processed by our payment providers over encrypted connections in line with PCI-DSS standards. We receive only confirmation of payment and limited transaction reference data.
HOW WE USE YOUR INFORMATION
- To process, pack, and deliver your orders
- To confirm orders and communicate about delivery
- To handle returns, exchanges, and refunds
- To respond to your enquiries and provide customer support
- To send marketing messages and offers where you have opted in
- To detect and prevent fraud, and to manage Cash on Delivery risk
- To improve our website, products, and service
- To comply with legal and regulatory obligations
WHO WE SHARE YOUR INFORMATION WITH
We share your data only with:
- Courier and logistics partners — your name, address, and mobile number, so they can deliver your order
- Payment processors — to complete transactions
- Shopify — our ecommerce platform, which hosts our store and stores order data
- Marketing and analytics providers such as Meta and Google, in line with their own policies
- Government authorities or law enforcement, where required by law or valid legal process
We do not sell your personal information to third parties.
COOKIES
We use cookies to keep items in your cart, remember your preferences, understand how our site is used, and show relevant advertising. You can disable cookies in your browser settings, but parts of the site — including checkout — may stop working correctly.
DATA RETENTION
We retain order and transaction records for as long as needed for business, accounting, tax, and legal purposes. Marketing data is retained until you unsubscribe.
YOUR CHOICES
You may:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, subject to records we must retain by law
- Withdraw consent to marketing at any time
To exercise any of these, contact [EMAIL]. We aim to respond within 30 days.
MARKETING OPT-OUT
Unsubscribe using the link in any marketing email, or reply STOP to any marketing SMS or WhatsApp message. You will still receive transactional messages about orders you have placed.
SECURITY
We use SSL encryption and work with reputable providers to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
CHILDREN
Our website is not directed at children under 18. We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will delete it.
LEGAL FRAMEWORK
We handle personal information in line with applicable Pakistani law, including the Prevention of Electronic Crimes Act, 2016 (as amended) and the Electronic Transactions Ordinance, 2002. Pakistan has not yet enacted a comprehensive personal data protection statute; a Personal Data Protection Bill remains in draft. We will update this policy when that legislation comes into force.
CHANGES TO THIS POLICY
We may update this policy from time to time. The revised version takes effect when posted on this page.